Frequently Asked Questions – UmahCare
GENERAL QUESTIONS
Q: What is UmahCare?
UmahCare is a values-based online directory that connects families with trusted caregivers — including child care, elder care, tutoring, pet care, and housekeeping. Our platform is designed with integrity, faith, and safety in mind.
Q: Is UmahCare an agency?
No. UmahCare is not an agency and does not employ caregivers. We provide a platform that allows families and caregivers to connect directly
Q: Is UmahCare only for Muslims?
No. UmahCare is open to everyone, though our values reflect faith-conscious, respectful, and family-centered care. We welcome all individuals who honor those principles.
FOR FAMILIES / CARE SEEKERS
Q: How do I find a caregiver?
Visit the “Find Care” page, choose a category (like Child Care or Elder Care), and use filters to narrow your search by availability, experience, CPR certification, and more. You can then view caregiver profiles and contact them directly.
Q: Are background checks required?
Yes. All caregivers must submit a valid background check (issued within the last 12 months) before their listing is published. We review each submission before approval.
📌 Note: UmahCare does not conduct or verify background checks independently. Families are encouraged to do their own screening, interviews, and reference checks before hiring.
Q: Does UmahCare charge a fee when I hire someone?
No. UmahCare does not take a commission or process payments between families and caregivers. All hiring decisions and payment agreements are handled privately between both parties.
Q: Can UmahCare help me choose a caregiver?
While we don’t make personal recommendations, you’re welcome to reach out with general questions. We encourage you to use our filters, review profiles thoroughly, and conduct your own interviews before hiring.
Q: Is UmahCare liable if something goes wrong?
No. UmahCare is not responsible for any outcomes, agreements, or services arranged between families and caregivers. All users agree to our Terms of Use and accept full responsibility for their decisions.
FOR CAREGIVERS
Q: How do I sign up as a caregiver?
Visit the Join as a Caregiver page, complete the application form, and upload a valid background check. Once approved, your listing will be published and visible to families.
Q: What does it cost to join UmahCare?
Caregivers are asked to pay:
- 💵 A one-time registration fee (e.g. $40–$60) — covers background check review and listing setup
- 🔄 A $25/month membership — keeps your listing active and visible to families on the platform
All fees are non-refundable.
Q: Why is there a monthly fee?
The $25/month membership helps cover platform upkeep, listing visibility, caregiver screening, and admin support. It also ensures that only serious, active caregivers stay listed.
Q: Can I cancel my membership?
Yes, you may cancel your monthly membership at any time if you’re no longer seeking clients. Your listing will be removed once your membership ends.
Q: Do I need to be Muslim to apply?
No. While our platform reflects Islamic values, we welcome caregivers from all backgrounds who uphold professionalism, modesty, and trustworthiness.
Q: Am I employed by UmahCare?
No. You are an independent caregiver. UmahCare is not your employer, does not handle payments, and is not responsible for your arrangements with families.
Q: What happens after I apply?
We will review your application and background check. If approved, your profile will go live. Families may then contact you directly through the platform.
Q: Can I edit or remove my listing?
Yes. You can contact us to update your information or request that your listing be removed.
Q: What if someone reports me or I have a complaint?
Any user found violating our Community Guidelines or misrepresenting themselves may have their listing suspended or removed. Reports of abuse or misconduct are taken seriously.
SAFETY & PRIVACY
Q: Is my information secure?
Yes. Your application data and background documents are stored securely and not made public. Only relevant listing info is displayed to families.
Q: Do you monitor communications?
No. We do not monitor or mediate communication between users. All contact is private and initiated by users at their discretion.
Q: What can I do if I have a problem or concern?
Reach out to us anytime at umahcare25@gmail.com. We’re here to support both caregivers and families in maintaining a safe and respectful platform.